KC Hotel San Jose ("we," "us," or "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website or making a reservation, you agree to the practices described below.

Information We Collect

We collect information in several ways:

Booking information — name, email address, phone number, arrival/departure dates, room preferences, and number of guests when you make a reservation.
Payment information — credit/debit card details collected at the time of booking. Card data is processed securely and is not stored on our servers.
Guest records — stay history, special requests, and notes from previous visits to help us personalize your experience.
Communication records — emails, WhatsApp messages, or phone call notes when you contact us.
Usage data — pages visited, time on site, browser type, and device information collected automatically via cookies and analytics tools.
Identification documents — passport or ID information required at check-in for regulatory compliance in Costa Rica.

How We Use Your Information

We use the information we collect to:

Process and confirm your reservation
Provide the accommodation and services you have requested
Send booking confirmations, pre-arrival information, and post-stay surveys
Personalize your stay based on previous preferences
Comply with Costa Rican hospitality and tax regulations (ICT reporting)
Send promotional offers and newsletters (only with your explicit consent)
Improve our website and understand guest behavior through analytics
Prevent fraud and ensure the security of our systems

We do not sell your personal information to third parties.

Payment Information

Payment card details are handled through encrypted, PCI-compliant payment processors. We do not store full card numbers on our systems. A card authorization may be held for incidental charges during your stay, which will be released at checkout if no charges apply.

Cookies

Our website uses cookies to enhance your experience:

Essential cookies — required for the booking engine and site navigation to function.
Analytics cookies — help us understand how guests interact with our website. Data is aggregated and anonymized.
Marketing cookies — used only if you've consented, to show relevant offers on third-party platforms.

You can manage cookie preferences in your browser settings. Blocking essential cookies may affect the booking functionality.

Third-Party Services

We work with trusted third-party providers to operate our services:

Booking platforms (Booking.com, Expedia) — reservations made through these platforms are governed by their own privacy policies
Channel managers & PMS — property management systems that sync availability and reservations
Payment processors — secure, PCI-compliant payment handling
Google Analytics — website traffic analysis
Email service providers — to deliver booking confirmations and newsletters
WhatsApp Business — if you contact us via WhatsApp

All third parties are required to handle your data securely and only for the purposes we specify.

Data Retention

We retain guest records for up to 5 years for accounting and legal compliance purposes. Marketing preferences and opt-out requests are honored immediately. You may request deletion of data not required for legal retention at any time.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Unsubscribe from marketing communications at any time
Object to the processing of your data for marketing purposes

To exercise any of these rights, contact us at . We will respond within 30 days.

Security

We use industry-standard security measures including HTTPS encryption, secure data storage, and restricted access controls to protect your personal information. While we take every reasonable precaution, no digital system can be guaranteed completely secure.

Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted to our website. We encourage you to review this page occasionally to stay informed.

Contact Us

Questions or requests regarding your personal data? Please contact us:

KC Hotel San Jose